Shipping policy

Order Tracking

Once your order is processed and ready to be shipped, you will receive an email containing your tracking number.

We are unable to change the shipping address once the order has a tracking number.

Domestic Shipping

To provide the finest experience for our clients in the United States, all shipping fees are complimentary and shipped via FedEx or DHL.

An adult signature is required upon delivery. Insurance coverage ends once the package has been signed for. Unfortunately, GOHI cannot be held liable for lost or stolen packages once the carrier confirms delivery. 

In the case of shipping to a hotel, the transit insurance coverage ends once the package has been delivered and signed for by the hotel's reception desk. GOHI is not accountable for any lost or misplaced packages after the hotel has accepted and signed for the delivery.

Please note that GOHI cannot be held responsible for any delays in delivery caused by the recipient being unavailable to sign for the package, technical issues within the shipping carrier, or weather-related circumstances. For security reasons, we are unable to ship to PO Boxes, hotels, or public locations. Orders must be delivered to a private residential or business address.

To mitigate instances of fraud, please be aware that we can only update your shipping address once within a 10-day period after the first address has been entered during checkout. We are unable to change the delivery address once the item has been shipped and a tracking number has been issued. Redirection of packages once shipped is not possible, and anyone who refuses the package will incur charges for both ways of shipping.

All of our pieces are handcrafted to order and typically require 12 - 15 business days (Monday to Friday, excluding holidays) for completion, depending on the intricacy of the piece. If you have a specific date in mind for when you need the piece, we will make every effort to accommodate your request by rushing the order if possible. Please include the requested date in your notes or reach out to us to check for availability.

All orders are shipped internationally. By placing an order, you acknowledge that certain costs associated with international logistics, duties, and handling are non-recoverable in the event of a return.

International Shipping

To provide the finest experience for our International clients, all shipping fees are complimentary and shipped via FedEx or DHL.

Please note that GOHI cannot be held responsible for any delays in delivery caused by the recipient being unavailable to sign for the package, technical issues within the shipping carrier, or weather-related circumstances. For security reasons, we are unable to ship to PO Boxes, hotels, or public locations. Orders must be delivered to a private residential or business address.

To mitigate instances of fraud, please be aware that we can only update your shipping address once within a 10-day period after the first address has been entered during checkout. We are unable to change the delivery address once the item has been shipped and a tracking number has been issued. Redirection of packages once shipped is not possible, and anyone who refuses the package will incur charges for both ways of shipping.

For our international customers, we use a third-party system to calculate duties and taxes in your country during checkout (if applicable), ensuring your order is delivered directly to your door.

These charges, if applicable, are determined by local regulations and will be added to the total order cost. Buyers are responsible for covering any applicable import fees as required by their country's customs authorities.

All orders are shipped internationally. By placing an order, you acknowledge that certain costs associated with international logistics, duties, and handling are non-recoverable in the event of a return.

Packaging

We believe in delivering a complete package of luxury and excellence to our valued customers. Each piece is carefully presented in a jewelry case, enclosed in our signature presentation box, and protected by an outer box to ensure it arrives in perfect condition. 

Whether you're treating yourself or gifting a loved one, we want you to feel special and pampered with each and every GOHI purchase. Our attention to detail and commitment to quality truly sets us apart and makes us a premier choice in the world of fine jewelry.

Gifting

We are dedicated to providing a truly personalized gifting experience for our valued customers. Upon request, we would be delighted to include a beautifully crafted gift card with a handwritten message to add a personal touch to your gift. To ensure that your personalized message is included, simply enter it in the designated "notes" section during the checkout process. Additionally, if you would like us to include a gift receipt, please specify so in the notes section. Our aim is to make sure that your gift-giving experience is seamless and memorable, and we will do everything in our power to make it so.