RETURNS & EXCHANGES

What is your return policy?

We offer a 30-day return policy from the date of delivery.

Are returns free?

Return conditions may vary depending on the case. Please refer to our Returns & Refunds Policy for full details.

What items are non-returnable?

Custom pieces, resized items, and rings outside standard sizes are considered Final Sale.

How do I start a return?

Please contact us at customer-service@gohijewelry.com to request a return. Items sent without prior authorization will not be accepted.

How long do refunds take?

Approved refunds are processed within 10 business days, excluding bank processing times.