In order to return a jewel, we kindly ask that you first contact us at info@gordianno.com to inform us.

The return must be shipped to the following address:

GORDIANNO S.A.S
Tax ID Number (NIT): 901.553.503-4
Att: Alejandro Durán Anderson & Juliana Otero Parra

Our Address:
Calle 1B Oeste N. 4A Oeste – 201. 760043 CALI, Co
Tel : + 57 (305) 223 33 94

Do not hesitate to contact us if you have any questions regarding returning or exchanging an item.

For more information about our Privacy Policy, please click here.

Cookies are automated means through which we collect information on our website and by which we can sometimes track information about your use of our website. We use cookies to optimize your user experience, the functionality of our website and our service to you. When you visit our site, our web server sends a cookie to your computer, which allows us to recognize your computer to perform a variety of functions.

By proceeding to navigate beyond this page, you consent to our cookie settings and agree that you understand this Cookies Policy and our Privacy Notice. Please note that you may restrict cookies by changing your browser settings, but that such restrictions will potentially degrade and impact your user experience and functionality of our website.

What purposes do cookies serve?

1. Cookies Support Basic Website Functionality: Some cookies are functional and necessary cookies that support essential features of our website, such as storing your shopping cart selections while you continue to shop and navigate to different pages of our website.

2. Cookies Can Help Improve the Quality of Our Website and Services: Cookies collect information (including sometimes IP address) to assess how you use our website, so that we can improve the navigability of our site and provide you with better service. We use this information to:

• Provide aggregate and anonymous statistics on how our site is used;
• See how effective our advertisements are by identifying where you click and from which website you arrived;
• Provide feedback to carefully selected third party partners that one of our visitors also visited their website;
• Help us improve the site by capturing errors in your browsing experience.
• Provide you with improved site functionality by allowing access to additional services or restoring your shopping bag if you wish to return on a subsequent browsing session.

3. Cookies May Share Information With Our Carefully Chosen Third-Party Partners: Third-party cookies may share information with partners to provide services on our site. The information shared is only to be used to provide the service or function (such as social media “like” and “share” buttons). Certain third-party cookies can be used to offer a customized user experience, by providing you with interest-based services (see “Interest-Based Advertising”) both on this site and on some other websites as well. Some of these customized browsing experiences may be linked to services provided by third parties which provide these services to recognize that you have visited our site. This information is used to inform you of Gordianno & Co products and services which may be of interest to you. These cookies may also link to social media networks such as Facebook or provide advertising agencies with information about your visit so that they can present you with advertisements for Gordianno & Co products and services which may be of interest to you.

Managing your cookie preferences

To manage the third-party cookies served on our site, please visit the relevant websites listed here:

Google Analytics: http://www.google.com/analytics/learn/privacy.html

Facebook: https://www.facebook.com/legal/FB_Work_Privacy

To manage all cookies on our site, including those that are served by us, you can change your browser settings. For additional information on how to manage all cookies please visit http://www.allaboutcookies.org/. Please note that disabling, blocking or deleting cookies in your browser settings may impact your ability to fully use our website.

Please see our Privacy Notice for further details about what information we collect and how we use any personal information you give us, however not all information captured by using cookies will identify you.

Introduction

These Terms of Use apply to https://www.gordianno.com (the “Website”). Throughout the Site, the terms “we,” “us” and “our” refer to Gordianno & Co. Gordianno offers this Website, including all information, tools and services available from this Site, to you, the user, conditioned upon your acceptance of all the terms, conditions, policies and notices stated here. Your use of this Site constitutes your agreement to these Terms of Use.

Accuracy, completeness, and timeliness of information on this site

Gordianno & Co is not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk. This Site may contain certain historical information. Historical information necessarily is not current and is provided for your reference only. We reserve the right to modify the content of this Site at any time, but we have no obligation to update any information on the Site. You agree that it is your responsibility to monitor changes to the Site. Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.

Changes to these terms of use

Gordianno & Co reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms of Use, in whole or in part, at any time, by posting revised terms on the Site. It is your responsibility to check periodically for any changes we make to the Terms of Use. Your continued use of the Site after any changes to the Terms of Use or other policies means you accept the changes.

If you choose a direct payment gateway to complete your purchase, then PayPal or Wompi by Bancolombia stores your credit/debit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read PayPal Terms of Service.

PayPal Privacy

Wompi By Bancolombia Privacy

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. These optic effects may apply for stones/metals colours or clarity according to the screen quality you may use at that moment.