RETURNS & EXCHANGES
What is your return policy?
We offer a 30-day return policy from the date of delivery.
Are returns free?
Return conditions may vary depending on the case. Please refer to our Returns & Refunds Policy for full details.
What items are non-returnable?
Custom pieces, resized items, and rings outside standard sizes are considered Final Sale.
How do I start a return?
Please contact us at customer-service@gohijewelry.com to request a return. Items sent without prior authorization will not be accepted.
How long do refunds take?
Approved refunds are processed within 10 business days, excluding bank processing times.